Refund policy
Refund Policy
Thank you for shopping with Field Doctor. We aim to ensure your complete satisfaction with our products. Please read our refund policy carefully:
Thank you for shopping with Field Doctor. We aim to ensure your complete satisfaction with our products. Please read our refund policy carefully:
Return Policy
We have a 30-day refund policy. Unfortunately, we cannot accept returns for frozen food items due to their perishable nature. However, if you receive damaged goods, please contact us within 30 days of receipt.
To be eligible for a redelivery of damaged items, please inspect your order upon arrival. If the item is defective or incorrect, contact us immediately at hello@fielddoctor.co.uk. Include photographic evidence of the damage or error, and we will evaluate the issue promptly.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on the following items:
For health and safety reasons, we cannot accept returns on the following items:
- Perishable goods (such as food products)
Refunds
If your redelivery request is approved, we will notify you and arrange for the replacement. Refunds are not typically issued for food items unless there is a significant issue. If approved, refunds will be processed to your original payment method, but please allow some time for your bank or credit card company to post the refund.
If your redelivery request is approved, we will notify you and arrange for the replacement. Refunds are not typically issued for food items unless there is a significant issue. If approved, refunds will be processed to your original payment method, but please allow some time for your bank or credit card company to post the refund.
Thank you for your understanding and support!
